Shipping and Returns

Holiday Purchases - During the holiday season, returns are accepted anytime through January 31st for orders placed after November 8th at 12pm EST to accommodate any gifts that you or your friends and family didn't fall completely in love with.

SHIPPING POLICY

We ship to all 50 states. Any orders shipping to Alaska, Hawaii, or Puerto Rico, regardless of purchase amount, will be $22.00. We provide free standard shipping on all orders to APO/FPO Military customers. Military addresses will be shipped the following business day via United States Postal Service with a signature delivery confirmation. UPS does not deliver to Post Office Boxes, but if you'd like to ship to a PO Box, our customer care team will be able to accommodate if you call to place your order. We will not accept orders shipping to forwarding companies.

Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday, and Holidays are not processed until the following business day.

An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.

STANDARD SHIPPING

FREE Standard Shipping on orders of $75 or more.

$12.00 Standard Shipping on orders less than $75.

Standard (Ground) shipping via UPS ground or UPS SurePost is available within the Contiguous United States (lower 48 states). Actual shipping time is 3-8 business days.

Saturday delivery is not available.

EXPEDITED SHIPPING

$25.00 UPS 2nd Day Delivery

$40.00 UPS Next Day Delivery

Expedited Shipping via UPS 2 business day service and Next Day shipping via UPS next business day is available within the Contiguous United States (lower 48 states), for orders placed on business days before 10:30 am C.S.T. Orders placed past 10:30 am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on weekends. Expedited Shipping is NOT available to Alaska, Hawaii, Puerto Rico, and Military addresses.

RETURN POLICY

We gladly accept returns of unworn, undamaged, or defective merchandise purchased online or by phone for full refund or exchange within 30 days of the original purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Any accessories, clothing or shoe care must be unopened and not worn/used. Final sale items may not be returned or exchanged.

Start a Return or Exchange: Click here to start a return or exchange using our easy-to-use self-service portal. If you have any questions, please feel free to reach out to our customer care team.

Please Note: Our company is committed to utilizing sustainable packaging materials, which is why your order may have arrived shrink wrapped, rather than in a traditional cardboard box. If you need to place an exchange or return, we kindly ask that you find a larger box or plastic bag to ship your shoe box(es) back to our warehouse. Unfortunately, if our shoe boxes are simply taped shut and shipped, we end up needing to re-box the damaged shipment, lessening the efficacy of our sustainability efforts. We appreciate your help!

REFUNDS

Refunds will be made in the form of the original payment. Funds will be returned to your credit card, PayPal, Amazon Pay, Apple Pay or Afterpay account (upon receipt of the items) for its original purchase price. Shipping charges are not refundable. Please allow 8-10 business days.

If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund. Shipping charges are non-refundable.

EXCHANGE POLICY

You have 30 days from the date of purchase to exchange any unworn items purchased from our website. All exchanges need to be returned at the customer’s expense. For convenience, during our exchange process, you will be prompted to purchase a UPS label for $5.* You are also welcome to ship your merchandise to our returns department using your own method. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise. We will provide FREE outbound shipping for the new item(s), which will ship out as soon as we receive the returned product to our warehouse facility and it’s processed by our customer care team. Final sale items may not be returned or exchanged.

*For any orders shipped from AK, HI, or FPO/APO, a flat $10 fee will be charged.

Start a Return or Exchange: Click here to start a return or exchange using our easy-to-use self-service portal. If you have any questions, please feel free to reach out to our customer care team.

Our portal offers two exchange options:

Please allow 14 business days for your exchange to arrive to our warehouse, and the exchange item to depart our Wisconsin facility. You will receive a confirmation email when the exchange item leaves our warehouse with tracking information.

Please note that we do not accept exchanges of items purchased from third-party retailers (e.g., Amazon, Macy’s, Belk, etc.). We recommend getting in touch with any third-party retailer directly for information on their exchange policies.

No refunds or adjustments will be made for any original shipping and/or handling charges.

If you’ve received a defective item, please contact our customer service team directly.

GIFTS

Requests to exchange merchandise received as a gift will be granted store credit. Please contact a member of our Customer Care team to begin the process.

CONTACT US

If further assistance is needed or if you have questions please contact our customer service department by phone at (866) 523-8705 or by email at customercare@stacyadams.com.